Trust & Safety

Our goal is to build our community on trust and safety to ensure a smooth experience for both parties. We are committed to providing a secure and reliable platform where car owners and renters can connect with trust.

Insurance

Our platform provides comprehensive insurance that covers both the vehicle owner and the renter during the rental period. This includes protection against accidents, theft, and damage, ensuring that everyone is safeguarded. Please review our insurance details before confirming any rental to fully understand what is covered and what it entails.

Verified Users and High Standards

Both renters and owners must provide the necessary documents to ensure they meet our requirements. Renters must be at least 23 years old and have a valid driver’s license, while owners must provide the required car documentation. This process helps ensure that both parties are reliable and trustworthy.

All vehicles listed on our platform must be well-maintained to guarantee excellent rental conditions. Owners are required to provide regular safety checks. Renters are encouraged to inspect the car before the rental begins to confirm its condition.

Secure Payments

All payments are securely processed through our platform, protecting your payment information. Owners can expect to receive their payment within (...) after the rental period ends. We believe in transparency—there are no hidden fees. The price you see after selecting your dates and options is the final price you’ll pay.

24/7 Support and Assistance

Our customer service team is available 24/7 to assist with any issues that may arise during the rental period, whether it's a question about your booking or an emergency on the road. Contact us by phone at (insert phone number) or via email at contact@zendrive.fr

Cancellation and Dispute Resolution

When booking a car, please carefully read the cancellation policy that the owner has selected. We offer three distinct cancellation policies for owners to choose from, ensuring flexibility and clarity for both parties.

Our platform acts as a mediator in resolving disputes and issues. It’s crucial to inform us of any problems as soon as they arise. Please note that disputes communicated more than 24 hours after the rental period ends will not receive a favorable response.